Delivery

Our standard delivery fee within South Africa is R100.00. All orders over R1500.00 get delivered for free. Orders exceeding R2500.00 will receive a free water bottle and a PowerBar Gel.

Orders are delivered as follows:
Direct Bank Transfer: 2-5 working days
Credit Card: 2 – 4 working days

Refund and Return policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will credit your account either by a voucher or refund, subject to the below terms.

This Policy forms part of the PowerBar SA Terms & Conditions, and so words defined in the Terms & Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

My items were delivered damaged. What do I do?

Should an item be damaged, excluding the outside packaging (product is squashed or visibly damaged during transit), please email us at info@powerbarsa.co.za. Damaged goods must be reported to us in this way within 7 days after receiving it.

The courier company will collect the product from you and once we have received and inspected it, you will be issued with a voucher code to order the product again at no cost (free shipping included too). You can also request a refund on your credit card should you prefer this.

You received the incorrect item. What do I do?

Should you have received the incorrect item (product, quantity or size) than that ordered, please email us at info@powerbarsa.co.za. Incorrectly delivered goods must be reported to us in this way within 7 days after receiving it. The courier company will collect the product from you and once we have received and inspected it, you will be issued with a voucher code to order the product again at no cost (free shipping included too).

The product is defective. What do I do?

Should an item be faulty or defective (product is impossible to consume or is visibly defected), please email us at info@powerbarsa.co.za. Defective goods must be reported to us in this way within 7 days after receiving it.

The courier company will collect the product from you and once we have received and inspected it, you will be issued with a voucher code to order the product again at no cost (free shipping included too).

What are the refund options available for a return?

When emailing your return request, you can select a preferred action. While we will do our best to fulfil this preference, we cannot guarantee that the option will be available, and this is also dependent on the outcome of the return.

Refunds will take place within 7 working days of receiving the returned product back from you. The available options are dependent on the reason for the return, and include the following:

Voucher – You will receive a voucher code for the amount of the returned product. You can use this to order another product of your choice. Shipping will be free when using this ‘returns voucher’.

For any queries please contact info@powerbarsa.co.za